 Frequently asked and a few you should ask questions
1.
Can you give me an estimate over email or telephone?
Not really. We can give you an idea of what you can expect, but all prop estimates are done after a visit to your property. Every place is unique and we need to see those details.
2. How much does it cost?
The biggest question of all. Like any other similar project (construction, renovation, painting etc.) you will be wrong if you'll base your decision on simply the price. There are many other aspects you must consider. But briefly we can tell you that quality paint project is not as cheap as many might think. Simply do your research and you'll find out that we are right. A professional organization bases their rates in the range of $35-80/hr. We find on average the market shows rates around $40-50/hr plus paint and materials. You might say that you heard that you can hire a painter for $20/hr. Yes, you can. But there is an old saying - "What you pay is what you get." Shiny Colours is professional organization which takes pride in their work, and we promise you that we charge fairly without any hidden fees or surprises from our side. In addition to that, we do try to beat any competitive estimate.
3. How much does paint cost?
Paint cost ranges from $20-60/gallon. There are many brands, kinds and level of quality of paint on the market. Once again, it is wrong approach to buying paint based on the price. For example if you choose low end paint, let's say blue or red, to paint something that was covered with lighter colour before, you will need 2-3 time more paint, as well as 2-3 times more labour hours, simply because it does not cover as well. Shiny Colours will help you save money by choosing the right paint at our great discount prices and make the right decision.
4. How much experience do you have?
Shiny Colours is young company on the market, but it does not mean that we're not experienced or don't know what we're doing. The company led by industry veterans and all staff have years of experience. All senior staff is college or even university educated in the field of construction, painting and decorating. In fact, if all put together - hands on experience, management and project management experience, unique approach to pricing - Shiny Colours is the next best thing that happened to the industry.
5. Which contractor is most suitable for my project? There are so many, how can I make a decision?
Think about your budget and what you want to achieve as the result of the project. Then try to get more than one estimate. Try checking the references. Do not rush, try to give yourself time for making the decision. Educate yourself about the industry. Many of your questions might be answered here on this page.
6. Damage to my property or belongings. Who is responsible?
This never happened in our experience yet. But, if it does, obviously if our staff makes that damage, we are the responsible party. IMPORTANT: we do not cover any damages to flat screen, LCD or plasma TV; and computers or laptops. We strongly suggest removing those items from project taken areas and safely store them elsewhere. If you cannot remove them, cover them well. We can help you with that as well.
7. Is your company insured?
YES. And in some cases we even buy an additional waivers to cover some particular projects from our own safety or damage to your property.
8. I can't make up my mind about the style, can you help?
Absolutely. We can help you with colour selection and even the interior design. We work with experienced Interior Designers to make you happy. Please read more about colour consultation here.
9. PETS. I have pets in the house, is that a problem?
Not at all. We are pets friendly company. There were projects when we even took your dogs for a walk. IMPORTANT: during the project's preparation stage, sanding of the walls and patched areas is done. The dust is very harmful to your pets. We ask you to remove them from the property. We can recommend a pets daycare if needed.
10. Do I have to stay in the house or office?
Not at all. You can trust us with your keys. In fact we prefer that you are not in the house or your office.
11. Do you work on the weekends, evenings, holidays?
We prefer not to work during the weekends or holidays, but if it is required by a project, then we will work. The rates might be adjusted. Let's discuss this in person.
12. What are the regular hours of operation?
We ask our clients to have the access to you property from 8 AM - 6 PM. Most of the time we work from 8:30 AM - 5 PM. If needed, we can work late hours, rush jobs etc., but the rates will be adjusted. Call us for details.
13. Do you only paint? Can you fix my walls, remove, close; install tile or cabinets?
Yes we can help you with any renovation needs. We specialize in painting, staining, finishing; but we can do pretty much anything. Read more here.
14. Can you remove large amount of garbage?
Yes we can. We have great relationship with a small and well priced garbage removal company.
15. If I am not happy with what you've done, what's next?
Our slogan is "We are not happy, unless you are!", and we try sticking to it. If there is a problem, bring it up and we'll do our best resolving it. Our job as professionals to warn you about all known to us potential problems we might encounter; and yours as our customer to watch the final results, notify us if you're not happy with anything as early as possible. We fix it, then you pay the bill.
16. How does the payment system work?
Usually we ask 30% deposit and remainder at the completion of the project. In some cases it might be different. All our estimates do not include GST. All this is discussed and put in the Service Agreement.
17. Do you prepare a written estimate?
YES. We prepare a written estimate with as much detail as possible.
18. Do you give a warranty?
YES. 2-5 years. Depending on the project. Details in person.
19. Can you start tomorrow?
YES WE CAN. How can we do it? That's something we don't want our competition to find out :). Let's discuss it in person.
20. How long does it take?
Very hard question to answer. For example: on average, once again, on average, it takes 1 day for 2 people to finish one bedroom condo with moderate to good walls condition with minor trim work. It takes 5-6 work days to finish 3 bedroom, 3 baths, 2400 sq. feet house for 2 experienced painters.
Call us, email us with your questions.
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